Privacy Policy

Last Updated: June 18, 2025

LumenLinx LLC (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://www.lumenlinx.com or use our services. By accessing or using our website and services, you agree to the data practices described in this Privacy Policy.

1. What Information Is Collected

LumenLinx LLC may collect personally identifiable information that you voluntarily provide when interacting with our website, submitting forms, or using our services. This information may include your name, email address, phone number, and home or work address. In some cases, we may also collect additional demographic information such as ZIP code, age, gender, preferences, and interests in order to better understand our users and improve our services.

In addition to information that you provide directly, certain data may be collected automatically when you visit our website. This may include your IP address, browser type, device information, access times, and the referring website address. This information helps us analyze trends, administer the website, and improve the overall functionality and performance of our services.

If you submit information through our contact forms, booking forms, or other registration areas of the website, the information you provide may be stored for purposes such as customer support, appointment reminders, service updates, and communication related to our services.

2. How User Data Is Used

The information we collect is used to operate our website, deliver services, and improve the experience of our users. LumenLinx LLC may use personal information to verify user identity when necessary, respond to inquiries, provide customer support, and communicate important updates related to services or appointments.

Your information may also be used to notify you about new services, promotions, or updates that may be relevant to you. In addition, the data we collect helps us improve website performance, customize the user experience, and better understand how visitors interact with our platform.

All collected data is used strictly for legitimate business purposes and to improve the services provided to our customers.

3. SMS Opt-In Details

By submitting your phone number through forms on our website, scheduling appointments, or requesting services, you consent to receive SMS messages from LumenLinx LLC. These messages may include appointment confirmations, reminders, customer service communications, service updates, and occasionally promotional messages related to our services.

Message frequency may vary depending on your interaction with our services. You can opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any text message received from us. Once you opt out, you will no longer receive SMS communications unless you choose to opt in again.

Standard message and data rates may apply according to your mobile carrier and service plan.

4. Cookies and Tracking Practices

Our website may use cookies and similar tracking technologies to enhance user experience and improve website functionality. Cookies allow the website to remember certain user preferences, analyze site traffic, and provide a more personalized browsing experience.

You may choose to disable cookies through your browser settings if you prefer not to allow their use. However, disabling cookies may affect certain features and functionality of the website.

We may also use analytics services, such as Google Analytics, to better understand how visitors interact with our website. These tools collect anonymous information regarding website usage and help us improve site performance and user experience.

5. Data Security

LumenLinx LLC takes reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. We use industry-standard security measures, including secure servers and SSL encryption, to safeguard the information transmitted through our website.

Access to personal data is restricted to authorized personnel who require the information to perform their job responsibilities. While we strive to protect user information using commercially acceptable means, no online system can guarantee complete security. In the event of a security breach, we will take immediate action to protect affected users and comply with applicable legal requirements.

6. User Rights

Users have the right to request information about the personal data that LumenLinx LLC may hold about them. You may request access to your personal data, request corrections to inaccurate information, or request deletion of your personal data where permitted by law.

If you are located in regions that provide additional privacy protections, such as the European Union under the General Data Protection Regulation (GDPR), you may have additional rights related to your personal data. Requests related to personal data access, correction, or deletion may be submitted by contacting us directly using the contact information listed below.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service providers, SMS delivery platforms, and technology vendors, is permitted solely for the purpose of operating and supporting our messaging services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared, sold, rented, or disclosed to any third parties under any circumstances. LumenLinx LLC does not sell, rent, or share SMS consent, phone numbers, or messaging data with third parties for their own marketing purposes.

Contact Us

If you have any questions about this Privacy Policy or about how your information is handled, please contact us.

LumenLinx LLC
New York, United States

Email: [email protected]
Phone: +1 779-707-0640